Office Hours: Your Practice Questions Answered By Experts
Weekly Sessions Addressing Your Specific Practice Questions
Office Hours is the weekly open-office live event where you can get personalized support for your practice questions from industry experts.
Office Hours is Available through Solo Practice Care Premium
Join other mental health group practice leaders in consultations for the issues and challenges that you face.
The Direct Support and Consultation Component of Practice Care Premium
How it Works:
- Submit Your Questions Anytime: Use the question submission form available on your dashboard under the Group Practice Office Hours card. Whether or not you plan to attend live, submitting questions in advance ensures they get addressed.
- Live Session Registration: Easily register for live sessions from your dashboard and participate in real-time.
- No Attendance Required: Your questions will be answered even if you can’t attend live.
Enjoy weekly Office Hours sessions with PCTs team of experts
Liath Dalton
Director
Liath Dalton is the Director and co-owner of Person Centered Tech, where she specializes in helping mental health practice owners utilize HIPAA Security compliance, risk management, and privacy ethics as a foundation for building thriving, sustainable practices. With deep expertise in optimizing and systematizing practices, Liath has guided thousands of practice owners in selecting and leveraging the right technologies and processes to meet legal, ethical, and operational needs.
A sought-after speaker, she has presented for organizations such as the Group Practice Exchange, PESI, and multiple state associations, equipping practice leaders with the knowledge and tools to fortify their practices while enhancing efficiency and client care. Through Person Centered Tech’s continuing education, consultation support, and comprehensive HIPAA Compliance Programs tailored for solo practitioners and group practices, Liath delivers clear, actionable guidance at the intersection of HIPAA Security, digital ethics, and practice optimization, ensuring mental health professionals have the confidence and resources to succeed.
Evan Dumas
Senior Consultant
Evan Dumas works in the space between mental health therapy and tech support. His aim is to help workers everywhere cope with the occupational hazards of burnout and compassion fatigue by normalizing that terrible feeling of overwhelm when things go wrong.
With a background in IT, Evan has spent time as the Oregon Counseling Association’s tech chair after Roy, while getting his MA in Professional Mental Health Counseling from Lewis and Clark. When he wasn’t helping counselors adapt to technology, he has given talks and workshops on burnout and compassion fatigue all around Oregon.
Outside of tech and counseling, Evan has had the pleasure of running a men’s cosmetics company, co-running a community art studio, and making a geodesic dome in his basement just for kicks. He unwinds with board games, hammocks, and cloud watching.
Including Monthly Sessions with Therapist and Attorney Eric Ström
Eric Ström JD PhD LMHC, is an attorney and Licensed Mental Health Counselor in Seattle, Washington. As an attorney, Eric provides legal counsel, consultation, and guidance to mental health professionals. Eric’s counseling practice is focused on providing counseling services to combat veterans as well as providing supervision and consultation to other clinicians. Eric currently serves on the American Mental Health Counselors Association Ethics Committee, and is the ethics advisor for the Washington Mental Health Counselors Association. Eric has taught a range of courses in counseling and professional ethics at a variety of graduate and undergraduate programs.
Eric earned a PhD in Counselor Education and Supervision at Oregon State University, a Master of Arts Degree in Counseling Psychology from the Northwest School of Professional Psychology at Argosy University Seattle, graduated cum laude from Wayne State University School of Law in Detroit Michigan, attended the Hague Academy of International Law in the Hague Netherlands, and received a Bachelor of Arts degree in Linguistics from the University of Michigan.
Plus special guest sessions with industry experts:
- Clinical Documentation & Artificial Intelligence with Dr. Maelisa McCaffrey, PsyD of QA Prep
- Leadership & the Accountability Equation with Maureen Werrbach, LCPC of the Group Practice Exchange
- Supervision & Telesupervision with Dr. Tara Sanderson, PsyD, MBA of Supervision Smörgåsbord
- Business School for Therapists with Kelly & Miranda of ZynnyMe
- Medicare & Medicaid with Gabrielle Juliano-Villani, LCSW of Medicare for Therapists
- Accessibility & Teletherapy with Emily Decker, MS, LPC, NC
Benefits of Submitting Questions in Advance
- Provide relevant resources in advance, including past Q&A clips that might fully answer your question or refine it for further discussion.
- Gather our most relevant information and resources to support comprehensive answers.
- Conduct necessary research to provide well-informed guidance and curated resources.
Participating in Live Sessions
- Interactive Engagement: If you join live, you can engage and dialog with us directly, ask follow-up questions, and provide additional context in real-time.
- Ask Questions During Sessions: Use the GoToWebinar question box feature to submit your questions during the session.
- Real-Time Prioritization: We prioritize emergent questions or those from attendees with time constraints.
Efficient Access to Your Answers
- If you do not attend live, we send you a personalized clip of your specific question(s) being addressed, so you can get the information you need without having to watch the entire session.
From the organization of the Office Hours questions, to the thoughtfulness in making things convenient by sending a clip of our exact questions….I’m so grateful to you all for your efforts to support us. Thank you for not only the great service you provide, but also for the really impressive and valuable service model.
Say Yes To Empowered Tech Use
Dive into your specific questions with personalized answers to your specific situation. Never feel unsure again!
Weekly Scheduled Live Event
Each live, online session lasts for 90 minutes and is hosted 4 times per month. That’s 6 hours of expert advice each month!
Theme-free sessions
Ask away! Each session is standalone and will cover any topic you need to address. Submit your question and engage with the experts live. Specific questions are welcome and encouraged.
On Your Own Schedule
If you cannot attend Office Hours live, answers to your questions will be sent to you with clips from the session. Follow up questions can be submitted to the next office hours session as needed- it’s up to you!
Access to 250+ session library
Search through our comprehensive library of bite-sized clips that answer thousands of questions. Keywords make this easy!
Simple interface with unlimited access
It’s easy to submit an Office Hour question, and you can ask as many questions as you need.
No Contracts
Subscribe for monthly or yearly auto-renewal (by popular request.) Either way. you can cancel at any time.
FAQ
Convenient, affordable, scheduled access to Person Centered Tech experts.
What if I can’t join live?
That’s okay! When you submit a question to office hours, you will be sent a video clip with your answer from the session. Follow up questions can be submitted to the next office hours session as needed- it’s up to you! You will also have access to the library to have access to all of the questions your colleagues have asked too.
Are my questions confidential?
When you submit a question, you can indicate if you want confidentiality. We will not disclose your name without your consent. We also encourage you to avoid identifying details in your question as the question will be hosted on the live recording.
What topics are typically covered during office hours?
We are all about tech in motion. We want to ensure that you have a comfortable experience with the technology you need to provide a high standard of care for your clients.
We cover everything from the emails/texts/web programs you use to connect with clients, to tech compliance with HIPAA, Telemental health, and beyond. Nuanced discussions are welcome!
We are not lawyers and don’t cover legal questions at this time.
What day is Office Hours held on?
Office Hours schedules are posted a month in advance and are typically held on Thursdays. If you cannot attend live, don’t worry! We conveniently send you the clip of your discussion in an email after the session. You can watch the whole session, just your clip, or any clips that you find helpful.
Where Did Office Hours Start?
Watch this video from the late Roy Huggins LPC NCC and Liath Dalton for the background– or origin story- of the supportive, weekly service we provide.