Vital Stats
Relevant Product Characteristics
- This product is designed specifically with mental/behavioral health professionals in mind.
What Is This Product?
CounSol is a practice management system designed only for solo practitioners, although it does support multiple office locations. If you’re looking for a tool that provides a client scheduling portal, forms, payment, client reminder via e-mail/SMS/voice, videoconferencing, and secure messaging, CounSol has it all.
One thing that stood out about CounSol was how configurable it was – something you don’t often see in small-scale practice management solutions. In general the default options were good, and our notes below can help guide you to making informed decisions about changing any of them.
Several of the features we really appreciate were the ability to view provider and client logins to CounSol, an option to change the login timeout, and the option of including trans* and non-binary as client gender options. They also have tool-tip pop-ups on most fields which tell you more information about fields and settings without cluttering up the display.
Our Impressions:
CounSol appears to put a lot of thought into security and many of the default configurations are set in a way that help providers stay committed to best privacy practices.
This product has also been reviewed by:
- Tame Your Practice: Rob Reinhardt of Tame Your Practice does highly-respected reviews of EHR products. While we review them primarily for risk management appropriateness, Rob reviews them for features and quality. Read Rob’s review of this product→
Caveats
Caveats are criticsms of the company or product that we feel are relevant to your risk management or other important considerations.
1) Don’t delete or edit your progress notes!
CounSol allows you to edit or delete a signed client progress note. This could allow you to delete medical records. Don’t do it!
There is at least an audit trail that is kept, so you can see that notes were deleted, but you still shouldn’t be deleting records.
Notes
Notes cover points where the product can’t ensure compliance or ethical action for you. These help you know what your part of the compliance puzzle looks like when using this product. A high note count usually correlates with a feature-rich product, and not necessarily with a product that has problems.
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