Vital Stats
Relevant Product Characteristics
- This product is designed specifically with the healthcare industry in mind.
What Is This Product?
IntakeQ is a nice little service that does a thing that many people want: set up secure, online intake forms.
In addition to intake forms, they offer appointment reminders and FAXing services.
Several practice management systems include these features. For those who need these features supplied piecemeal, or for whom their practice management system doesn’t do these features the way they want, IntakeQ could be a good piece of their practice management and risk management plan.
This product offers a free service tier or a free trial account:
We encourage all clinicians interested in this product to try out the free trial or experiment with the free tier to see if it suits your needs.
If you discover anything of concern that isn’t addressed in this review yet, please tell Liath about it at [email protected].
- Click here for the free trial or free service tier information→. Important note about Business Associate Agreements: This product does not seem to offer a Business Associate Agreement for the free trial or free service tier. Do not use client information when testing the product.
Caveats
Caveats are criticsms of the company or product that we feel are relevant to your risk management or other important considerations.
1) Promotes Nonsecure Communication in a Mildly Risky Way
IntakeQ’s intro video and marketing materials indicate that the service will send ordinary emails to clients, on your behalf, inviting them to come fill out intake forms. It also depicts checking a box that allows clients to opt in to receiving appointment reminders.
These practices might be perfectly fine under HIPAA. However, your professional ethics may not allow such unsecured communication at all or without performing a deeper risk analysis together with the client.
Notes
Notes cover points where the product can’t ensure compliance or ethical action for you. These help you know what your part of the compliance puzzle looks like when using this product. A high note count usually correlates with a feature-rich product, and not necessarily with a product that has problems.
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