Vital Stats
Relevant Product Characteristics
- This product is designed specifically with the healthcare industry in mind.
- At least one technical leader or manager behind this product has an extensive background serving the health care industry.
What Is This Product?
RingRx is a “Cloud Phone System Designed with Doctors in Mind.” RingRx offers a full featured system with deskphones, smartphone app, menus, voicemail, on-call rotation schedules for larger group practices or clinics and professional greetings; they also offer a web-based faxing add-on. This review is specifically for the RingRx smartphone mobile app.
Their leadership and support were very responsive to our requests and quite knowledgeable about the ins and outs of their security options. RingRx had many recommendations about account settings to utilize in order to best protect PHI; many of the account settings concerns that are a factor when reviewing other VoIP systems had already been taken into account by RingRx and are reflected in the prompts when configuring account settings. RingRx is also a good example of how a product can be better suited to the risk management needs of those in the mental healthcare and healthcare fields when the product is designed specifically for their use by a company that understands the legal and ethical needs of its users.
On item of note, but unrelated to HIPAA-compliance, is that most of the e-mails from RingRx’s team went to our Gmail spam folder, and every message had big red warnings of potential attempts to steal person information. We shared this with their team and they were very responsive, but you should be aware you may see such warnings and might miss the e-mail with the initial setup info if it goes to your spam folder.
This product offers a free service tier or a free trial account:
We encourage all clinicians interested in this product to try out the free trial or experiment with the free tier to see if it suits your needs.
If you discover anything of concern that isn’t addressed in this review yet, please tell Liath about it at [email protected].
- Click here for the free trial or free service tier information→. Important note about Business Associate Agreements: This product offers a Business Associate Agreement with the free trial or free service tier. Be sure to get your BAA from the company before using client information while you test the product.
Caveats
Caveats are criticsms of the company or product that we feel are relevant to your risk management or other important considerations.
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Notes
Notes cover points where the product can’t ensure compliance or ethical action for you. These help you know what your part of the compliance puzzle looks like when using this product. A high note count usually correlates with a feature-rich product, and not necessarily with a product that has problems.
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